Agency Info | Brookside Hunger Cen

New Client

New Client Registration Guide:

Your First Visit to Brookside Hunger Center

Welcome to the Brookside Hunger Center!

Preparing for your first visit? Here's everything you need to know to make your experience smooth and beneficial.

Service Hours & Food Assistance Schedule

Open Days: Mondays and Fridays
Time: 9:30 AM to 1:00 PM
Food Assistance: Eligible clients can receive assistance twice monthly, offering a three-day supply of food based on household size. Visit once between the 1st and 14th, and once between the 15th and 30th of each month.

Registration Process

Upon arrival, present your photo ID at the door.
An indoor waiting area is available for your comfort in inclement weather.
Clients are served in the order of arrival. Those accompanied by case workers receive expedited service.
During registration, you'll need to show your photo ID and proof of residency again, confirm your household information, and electronically sign to declare your income eligibility under the ODJFS guidelines.
After registration, you'll receive a SmartChoice access ticket for food selection.

Remember: Our goal is to provide a respectful, efficient, and positive experience for everyone. Your cooperation and patience help us serve you better and ensure that all community members receive the support they need.

We are here to help. We look forward to serving you at the Brookside Hunger Center.

ODJFS

ODJFS Requirements for Supplemental Food Assistance

Understanding Eligibility for Food Assistance

A food pantry serves as a critical resource, distributing perishable and/or shelf-stable food and other products directly to those in need. At the Brookside Hunger Center, we adhere to the guidelines set forth by the Ohio Department of Job and Family Services (ODJFS) to ensure support is available to those who need it most. If your household income is below 200% of the federal poverty line, you are eligible to receive food assistance from our center.

For the most current ODJFS Household Eligibility guidelines, please refer to JFS 04224 (Rev. 7/2023).

Direct Statement

FAQ

Frequently Asked Questions (FAQ)

1. What are the requirements for receiving food at this pantry?

To receive food assistance from the Brookside Hunger Center, your household income must fall below 200% of the federal poverty line. You need to be registered with both the FreshTrak pantry database and the SmartChoice platform and complete an "Eligibility to Take Food Home" form, certifying your income level. A photo ID and proof of residency within our service area are required at each visit.

2. How often can I receive food at this pantry?

Eligible clients may receive food assistance twice monthly: once between the 1st and the 14th, and once between the 15th and the 30th.

3. How much food do I receive per visit at this pantry?

The amount of food you receive depends on your household size, designed to last approximately three days. The distribution is tailored to meet the nutritional needs of each family member.

4. I am currently homeless/staying with a friend; can I receive food?

Yes, individuals experiencing homelessness or those temporarily staying with friends can receive food assistance. You may use the address of a shelter or the pantry itself for registration purposes. Proof of residency is not required in these circumstances.

5. I don’t have and/or lost my I.D., what can I do?

If you’ve lost your ID or do not have one, please contact the pantry directly. Alternative arrangements for identification may be possible on a case-by-case basis, ensuring you can still access the food assistance you need.

6. I am unable to make my regular visit to the pantry, can I send a friend/relative?

Yes, you can designate a proxy to pick up your food assistance. Please inform the pantry in advance and ensure your proxy has a copy of your photo ID and a note authorizing them to collect on your behalf.

7. Where is the client entrance/parking area?

Client parking is available along Archwood Ave. and in the shared lot behind our building (Bethlehem Temple of Praise Church), accessible via Archwood Ave. The client entrance is via the front door on Pearl Rd. Please avoid parking in areas reserved for Rivera's Insurance Agency.

8. Do you offer toiletries, cleaning products, baby diapers, etc.?

Yes, in addition to food, we occasionally have toiletries, cleaning products, and baby diapers available. Availability varies, so please check with the pantry during your visit or call ahead.

9. Do you deliver and/or offer bus passes?

Currently, the Brookside Hunger Center does not offer delivery services or bus passes. Our focus is on providing on-site assistance to ensure we can serve as many individuals and families as possible.

10. I’d like to volunteer; how can I help?

We’re always looking for dedicated volunteers to join our team! Whether you can help with food distribution, client registration, or behind-the-scenes support, your contribution will make a difference. Please visit our website or contact us directly to find out how you can get involved.

SOCIETY OF ST. VINCENT DE PAUL, CLEVELAND